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It looks like OTIST could be causing the issue. They convey information about the status of your internet connection. It also comes and go randomly. Any help or recommendations I can get would much appreciated. That is the user manual for your product. Thank you. They convey information about the status of your internet connection. Copyright © 2020 Zyxel Communications Corp. All rights reserved. What gives? If you want to get involved, click one of these buttons! The more I have learned in the process, I realize the assistance I paid to get from the Gearheads was zero. Personally I would want to get to the bottom of why that device is listed, or at least try to get rid of it, before considering the need for a new router since I suspect that a new router will not result in the device disappearing. I wasn't able to find a manufacturer for the MAC address either. It was my belief that Windows 10 revealed them. If all else fails, just wipe all settings and start from scratch. Where is? A few things to note *The WLAN light is on on the router •Hide SSID option in router settings is not checked Here's how you can use them to troubleshoot problems. I have a shared folder that works fine, but I setup a secured folder and created a user with a password. It is not listed as a device. Then, set a Pre-Shared Key (8-63 characters) and select the Cipher Type to be the auto to have ZyWALL/USG automatically chooses the best available cipher based on the cipher currently in use by the wireless network. Here is the information you may not be able to see: That serial no. Yes, it was an upgrade from 7. Also checked control panel? Don't really know what you mean but mine shows up when I click the network button. Here we show you how to configure the wireless settings on the home router and check whether wireless clients can connect to the home router via 2.4GHz and 5GHz wireless networks. Just navigate to page 61 of the manual and go on from there. Therefore I am not able to do anything to get rid of it. to check ahything suspicious. *The internet works find through Ethernet. Keeping up with bandwidth demands of the many laptops, tablets, smartphones and other wireless devices on your home network can be challenging. Although not listed in Netgear Genie, Windows 10, in Network computers and devices, show a ZyXEL access point, (under the Netwok Infrastructure section) which I do not recognize and cannot get rid of. You'll find a out this two thing on Youtube search. Don't use saved config file in this case. We hope you'll join the conversation by posting to an open topic or starting a new one. •Hide SSID option in router settings is not checked. Please help, I'm clueless! 2. Check out the screenshot- believe this was on windows 7. I am also seeing a LG phone and Samsung phone show up daily. I also see a LG and Samsung phone appearing and leaving. Have you tried different SSID names? I also don't want to use a browser based application for access. When I click on properties, there is are no MAC addresses or identifying information on these phones, but they both show up under the network infrastructure list. There may have been no attempt to connect at all, but even if there was your network authentication would block the attempt. In Windows if you right click the ZyXEL access point and select properties what do you see, post a screen grab if possible? Power cycle the Zyxel router by removing the power plug from it for 10-15 seconds and then plugging it back in -- then wait approx 3 minutes for the router to finish turning back on. CONFIGURATION > Wireless > Controller > Configuration. Those lights on your router or cable modem aren't just there for show. Couple more to try. Note: The APs may take few minutes to appear in the AP List. We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. I just want a shared drive for two computers in my house without using any special software. Those lights on your router or cable modem aren't just there for show. I do suspect the MAC addresses are fake. ... My ZyXEL 660HW-D1 Router's wifi network doesn't show up on any device. Also for the password mine won't accept a password beyond 8 characters. (ie 12345678). Yes, the router had a factory reset and the ZyXEL device appeared again after 5 minutes. My ZyXEL 660HW-D1 Router's wifi network doesn't show up on any device. I will continue monitor this to see if I was successful. With repeated monitoring, I was able to get 3 MAC addresses and figured out how to block them. CONFIGURATION > Wireless > AP Information > AP List. But not network infrastructure. A green question mark displays in the Status column since the AP is not yet managed by the ZyWALL/USG. Evev if you factory reset reflash f/w and reconfigure the router, does it happen? I have gone through everything. The default IP scheme is 192.168.1.X; Verify that the router has obtained an IP address on the WAN/Internet port. My router is one year old and NETGEAR would not provide any assistance at all. Once I got in, I formatted for RAID1 and did a firmware update. If you have inSSIDer or Arcrylic utility, can you see it? They come and go, which really makes me believe I have been accessed. Contact Zyxel technology support team directly! This, and if it doesn't work, look into a firmware update or possible replacement of the router. It is not listed as a device. The only information I can get, is it is a ZyXEL ABS. So, your broadband is not with Plusnet or John Lewis? One of my old laptop(RX14 Alienware) is on W7 Ultimate and I 'll upgrade it this week end and. 2. New comments cannot be posted and votes cannot be cast, More posts from the techsupport community, Stumped on a Tech problem? I discovered this in Windows 10, as it is not listed on the NETGEAR site. This does explain the slow down I have seen in my speeds frequently. Enter model number to find the articles related product applications, FAQ and user experience.. Did you check registry to see if any sign of it there and if it does delete it. *Typing in the network name and password in "Other Networks" doesn't find the network either anyways. Also running netstat -b command may be useful. I have noticed the devices have not been showing near as often. I gave the user access to the folder. CONFIGURATION > Object > AP Profile > SSID > SSID List. Select Wireless from the pop-up menu. It looks like you're new here. I’m surprised that you have no option to delete or remove that device, but that’s not particularly important, it would just help to know if you are able to get rid of it as this would tend to suggest that it is historical and not due to a currently connected device. I am debating whether to just throw this router away and start over, but I am not sure if they are deeper in my system since they are listed under Network Infrastructure section, not devices, on the Windows Networks page. I've been haveing issues with finding unknown devices on the network like this for probably near 20 months.I have a question, is this a good thread to post screencaps of other unknown devices with obviously fabricated serials? I'm not sure I understand. Go to MONITOR > Wireless > AP Information > AP List and the ZyXEL AP is listed. In the ZyWALL/USG, go to CONFIGURATION > Wireless > Controller > Configuration, set Registration Type to Manual. printers on control panel(W10 may call it different), there I believe you can remove device(s). Should get you back up and running. Still have trouble with your device? Thanks. This is recommended as the registration mechanism cannot automatically differentiate between friendly and rogue APs. The ZyXEL device comes and goes. Tried to block that MAC? They blocked one of my devices and said they fixed it. Is the second router a Zyxel and also provided by us? Please help, I'm clueless! Figure. This involves logging in to the ZyXEL routers Web GUI to view the connections status. Thank you for your response. I do not have the knowledge level to know who to contact to get further assistance.This ZyXEL device and others appear and disappear sporadically. If both pings fail, check the IP settings on your computer.

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