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And shifts became only available say over night amd thats why I couldn’t afford to stay. Your trust is our top concern, so companies can't alter or remove reviews. They’ll try to drag you along and at some point ask you to send them money and they’ll send you the keys and documents (in this case, it’s an Apple computer they’re promising to send you). Watch your pay CLOSELY. Which, as we know, is an excellent business practice. This was a response to me saying I had a guest screaming on the phone demanding to speak to a supervisor and refusing to get off the phone. Have you worked for TeleTech before? Big companies grow and evolve, they add services, take some away, change direction, and purpose…. I have been working at TTEC full-time for more than a year. As was emphasized by MANY customers delaying/cancelling their orders for at least 2 months. Of course, surveys won't flood your bank account with greenbacks but if you've never made money online before, they can be a good place to start and lead you to something bigger down the road. And they’re so hypocritical as well. So I searched "Teletech work at home fraud"  and this is one of the first pages that came up…. They have a stupid hierarchy system where if you end the month in the first tier, you earn a bonus for that month. They do still use online assesments im sure it’s simply easier due to the vast volume of applicants applying…so I look at this as it all depends what project you are applying to and hired for. – Senior Specialist Social Media Marketing. You may lose your current shift to something inconvenient, along with switching your team lead. Software is legit. Poor training (less than two weeks even though job hired on people with minimal experience), management creates a very negative environment with threats/constant criticism with no further training and technology given to use is poorly designed. Finally, he got around to the check and it felt off. Then, a few weeks later, my TL who had NOT read my info on a case I was working on, mentioned in note that “agent did not do her research.” I emailed her about that saying that was untrue and not only included dates and times, but screenshots of our convo. Are you sure you want to remove this review from being featured for targeted profile? And when I mentioned to them about this, that they changed it without my permission, they simply said “talk to you team lead.” Which of course, she does nothing. Ok I had the times; I worked 2 (12) hour days during training. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you. Any recommendations and/or conclusions are strictly opinions and may not to apply to, or agree with, all persons or situations. But of course, TeleTech doesn’t. GMR Transcription Job Review – Scam or Legit Work-at-Home Gig? They hire you as a W2 employee. On every Veterans Day we see flags around every house in our neighbourhood paying respect and in remembrance to those who sacrificed their lives for this country and our freedom. Everything else. Are you sure you want to replace it? Work here if you wish, but I would recommend looking for other places. My opinions and mine alone. Will they ask for facebook id and password? *In 2 weeks my manager changed 4 times. Of course not. We're pleased to be able to offer remote work opportunities at TTEC, and we're glad you are enjoying your role with the best commute possible! We always welcome suggestions that can help us become better as a company. But, you knew that going in. So... is this a case of two companies (one real and one a fraud)? Clearly this person has taken issue with a broken promise, and for that reason is calling it a scam. They punish YOU for THEIR system failure. Who can say the simplest thing in the most complicated way? I worked at TTEC part-time for more than 3 years, Everything else is a con with this company, Thank you for taking the time to give us your feedback. Get used to it. This will replace the current featured review for targeted profile. This happened multiple times. Some of the complaints I haven’t mentioned yet are... TeleTech hires more people than they need, which means you think you have a job… but you’re left waiting, and waiting. We could debate whether it should be or not... but that's a different article. Did you ever find out the answer to this? *Get to work from home, *Training was non existent (watch a day of videos about sexual harassment, sat in a zoom meeting for 12 hours just to get a 100 people to login to an email account and our last day of training we were showed the application we use but didn't even get access to it until a week after we started taking calls) VERY Low pay for what you do, terrible management, extremely high stress. TeleTech apparently covers the cost of these tests, but they don’t pay for your time associated with them (which is not uncommon). My poor trainer was not even given all of the info that we needed to do the job. I’m sure there are many TeleTech employees that would disagree… and I wouldn’t argue with them. *I personally had a Team Lead tell me (in a zoom meeting in front of 40 people) was told "you need to deal with difficult customers." It’s a shame because I found legit reviews for the company and trusted it, but these hackers destroyed the reputation of this company. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": true, "isEiHeaderFollowBtnDos2Enabled": false }, Democratic Republic of Congo - All Cities, Current Employee - Customer Service Representative, Current Employee - Inbound Customer Service Representative, Former Employee - Customer Service Representative, Current Employee - Work At Home Telephone Customer Service Representative, Current Contractor - Customer Service Representative, TTEC Customer Service Representative Jobs, TTEC Customer Service Representative English Jobs, TTEC Customer Service Representative Insurance Jobs, TTEC Chat Customer Service Representative Jobs, TTEC At Home Cust Service Representative Jobs, Banque Nationale du Canada/National Bank of Canada Jobs, Banque Nationale du Canada/National Bank of Canada Reviews, Work From Home Customer Service Representative Salaries, Customer Service Representative English Salaries, Customer Service Representative Insurance Salaries, Chat Customer Service Representative Salaries, At Home Cust Service Representative Salaries, Customer Service Representative Inter­views, Customer Service Representative English Inter­views, Customer Service Representative Insurance Inter­views, Chat Customer Service Representative Inter­views, At Home Cust Service Representative Inter­views, "Will treat you like dirt and not pay you for hours worked", "You Are a Commodity on Lease—Get Used to It", "Focus on Metrics and Attendance before Training". Upper Management *Co-works are nice and will try to help you when you need it (the Team Leads won't) Pay was 7.25 an HR which is from the fact u dont require things as travel to work using ur own vehicles fuel etc…..slowly the hours for agents became almost less than worth the time. To call the entire company a scam implies there is an elaborate scheme to rip people off, but there is no proof of that. If however, TeleTech was a real scam… the reviewer would not have worked there for six months, and they wouldn't have received a free landline. Headquartered in Englewood Colorado, Ken Tuchman (Chairman and CEO) founded TeleTech in 1982 as a response to his own poor customer service experience. The training did not prepare us for the job. Are you sure you want to remove this review from being featured for targeted profile? They post an ad using the name of a legit company and then try to gain your trust through correspondence before asking for things like passwords, bank information, etc. At the end of the “hiring process” they asked for money to start using software. Confusion about benefits package...didnt know if u had it or not. This is all my personal experience working at this company. Another way you can add to your income if you choose an "at home" lifestyle is to do online surveys. Ttec wants me to buy a $100 gift card and give them the verification code so they can load the apple computer (that they are supplying me with) with the correct software and then they will mail me the laptop loaded up. No pay raises. They will assign you a time and if that doesn’t work, you either need to find a replacement or you’re SOL. Benefits were fine until they decide to ruin them for you. They got hacked to the point where employees were told to not even bother coming in because the management couldn’t figure out how to unlock their computers about 2x/month. 5 hrs here one week and none others. As mentioned above, this is a customer service job. “New U Life” Review – Legit MLM or Pyramid Scam With Fake Products? Are you sure you want to replace it? We always support the holistic growth of our team members. It doesn't pay very much, but... you're expenses are less. We were told that we would be "called down" if we were 30 seconds late clocking in. I know, I know, that should have been the first clue but they made it seem like an interview for a work at home position. I often wonder if corporate marketers have an underground Fight Club where they sit in circles, throwing mouth-garble at each other. *They changed my schedule multiple times the night before a shift and wouldn't tell me. And they were told that they needed to start taking calls. Metrics are impossible to meet. Yet, they continued to operate. ", "BofA Support Prepaid Unemployment Debit Cards", "Most unorganized company I’ve ever worked for. Just ran it on my second pc to be sure. A background check and drug test are mandatory. And Teletech does not believe in raises or bonuses. I’m just a little iffy on continuing with it.

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